Train a Front Desk That Sounds as Good as It Looks
Poor tone doesn’t just create complaints. It creates doubt — in your service, your staff, and your brand.
Whether it’s a rushed “you must wait” or an unsure “I think so,” small language slips turn into big guest frustrations.
The OBX Tone Module helps frontline staff speak clearly, confidently, and calmly — across cultures, languages, and pressure.
Your Team will learn how to:
✅ Spot cold or blunt messages before they go out
✅ Replace common phrases with warmer, guest-friendly versions
✅ Avoid tone breakdowns under pressure
✅ Understand how to translate not just words, but feeling
✅ Guide reflection and rewrites in short team huddles